New and old visitors have questions about the area, vacation rentals and ways to play in the Riviera Maya. We have put together a list of the most frequently asked questions so you can have your questions answered immediately or review other questions that visitors have. Our FAQ list is a wealth of information, some things you may have thought of, some things you may not have thought of.
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From the airport, leave the airport and when you get to the highway go over the overpass. Follow the signs to Cancun Centro or CD Cancun but DO NOT follow the signs to Playa del Carmen or Cancun Zona de Hoteliers. Just over the over-pass there will be a ramp on the right that loops around and goes toward Cancun city and that’s the one you want. Take it and you will be heading north. After about ± 10 minutes you will come to an intersection [no traffic light] through lanes straight ahead to an underpass, and an exit lane to the right leading to Av. Bonampak [far right] and Av. Kabah [a traffic circle looping counter clockwise]. Follow counter clockwise on the circle to Av. Kabah. This is a divided road. You will pass a school on the left, go through another traffic light. At a left bend in the road Av. Yachilan will split off to the right and COSTCO will be on your right just on the other side of the traffic light. Make a right into their parking lot. COSTCO: Membership is required, bring your membership card or your passport.
Directions to Chedraui grocery store in Puerto Aventuras from the Cancun International airport. Exit out of the airport, stay to the right when approaching the highway. Follow signs directing you South toward PLAYA DEL CARMEN. Drive time to Puerto Aventuras is about 55 minutes depending on traffic. As you approach Playa del Carmen the center lanes will go up to an elevated roadway for express traffic. Take the express lanes to bypass Playa del Carmen and continue on to Puerto Aventuras. Chedraui is on the right side of the highway about 1 kilometer before the exit for Puerto Aventuras. There will be signs and there is a small exit ramp on the right for Chedraui [easy to miss]. If you miss it take the ramp for Puerto Aventuras, make a U-turn and go back.
Usually 15%, 20% if you had good service and food. Not less than 10% if you were satisfied. If you rent a house, usually the recommendation is to tip 5% of the rental fee for the week if the staff was attentive.
Vegetable can be eaten here. If you are buying fresh fruits and vegetables it is best to soak the produce in purified water and add one or two drops of Microdyne (available at most Mexican grocery stores) or similar disinfectant, as per the product’s instructions. Vegetables are best eaten cooked opposed to raw. All the Akumal restaurants use purified water and disinfectants.
Playa Del Carmen has several medical “clinics”, small hospitals and a hyperbaric facility. Major hospitals are also located in Cancun and Cancun has at least one other hyperbaric facility. Hospiten is a quality hospital in Playa del Carmen. It is located across from “Centro Maya” shopping center on the main coastal highway just south of Sam’s Club in Playa del Carmen. There is another Hospiten hospital in CD Cancun on Avenida Bonampak. See our medical service / doctor / hospital listings below:
There are two doctors who will do house calls in Akumal and the surrounding area.
When you pull in to the pumps the driver should get out and walk back by the pump. Look at the meter and make sure it is zero’ed before the attendant starts pumping. There is only Magna [regular] and Premium [high test]. In a car 200 pesos of Magna should give you 1/3 to 1/2 tank. Don’t pull out your pesos until the gas has been pumped. When the attendant is finished check the meter and pull out the appropriate amount. Hold it up, making sure the attendant knows, that YOU know what the bills you are holding are. The typical scam is that the attendant takes a 200 peso bill from you, palms it and comes up with a 20 peso bill, then says you made the mistake. Same thing with a 500 peso bill switched for a 50. Be on guard, there are variations.
For the most part, Quintana Roo has a lower incidence of crime than any major city in the US. Even with a predominately impoverished population, violent crime and armed robbery are very low in the Yucatan Peninsula. The strength of the family unit coupled with Mexico’s generally Christian ethics ward off tendencies toward crime, but tourists should be aware of petty thievery and crimes of opportunity. The inclination to disregard common sense and leave everything wide open because you are in “paradise” can lead to petty thievery. We recomend the following:
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